GOOD SERVICE WITH THE BEST QUALITY COAL
Being the main goal of product excellence and service to customers where PT. AMANAH BAKTI BERSAMA is committed to providing the best coal products.
Quality Consistency
- Provide quality according to contract specifications
- Every delivery is consistent and on time
- Collaborate with reliable independent surveyors at the loading port
- 24-hour coal quality assurance management, from pit to ship
- Quality test sampling at pit, stockpile, crusher and port
- Prevent self-combustion by applying SOPs, chemicals, etc.
- Good team coordination from pit to ship
Free From Contamination
- Every product sent to the customer must be free of contaminants.
- Establish Housekeeping SOPs in pits, crushing plants, ports and ships.
- Install metal detectors, magnetic separators, coal screens, and dust suppression in crushers, conveyors and trestles to prevent contaminants.
- Increase awareness of PT. AMANAH BAKTI BERSAMA employees about the principles and efforts to achieve zero contaminants.
- Provide technical assistance if any contaminants are sent to customers
- Using the latest version of coal technology.
Delivery Reliability
- Loading time on time as promised.
- 24-hour port facilities (jetty and trans-shipment) to facilitate the loading process to ships.
- Maintaining sufficient stock of ready-to-sell coal Understanding customer situation and needs.
Responsive
- All questions and customer needs must be responded to within 1×24 hours.
- Key Marketing Division personnel are equipped with communication tools to ensure a quick response to any situation, including after office hours and holidays
Flexible
- Have the ability to answer the needs of each customer.
- Has a loading port and port infrastructure that is able to facilitate various types of ships (barge to cape).
- Has various types of quality coal.
- Have sufficient stock of ready-to-sell coal of various qualities.
